FAQs

Yes. We maintain individual traveler profiles in our system—including preferences for seating, meals, loyalty programs, and more. This information ensures personalized service and a seamless booking process every time.

If your company partners with Kensington Corporate and you have an account, you can quickly book flights, hotels, or car rentals through our online platform—or let our travel advisors handle it for you in one call or email.

Absolutely! We enjoy collaborating with administrative assistants and aim to ease stress for both them and travelers. Think of us as an extension of their support team—armed with specialized tools and extensive travel resources, making us the ideal partner for simplifying every trip.

We provide 24/7 support through our dedicated after-hours team, ready to handle urgent requests—whether it’s changing a booking or responding to an emergency. They have full access to your profile and preferences, ensuring quick resolutions and seamless service, day or night.

We offer flexible fee structures based on the level of service you need. Depending on your requirements, we can accommodate transaction-based fees and management fees.

Yes! Our negotiated supplier rates, plus access to both published and unpublished fares, help us secure the best prices. We continuously monitor bookings for lower rates and can request waivers or favors from travel partners on your behalf. Combined with our policy-driven tools, and analytics, we identify cost-saving opportunities to ensure you make the most efficient decisions for every trip.

Yes! Our extensive partnerships with leading airlines, hotel groups, and car rental companies grant access to numerous corporate discount programs. When you’re eligible, we manage and report on your travel spend, negotiate discounted rates, and administer the program for maximum savings.

We fully support frequent flyer and other loyalty programs. We’ll store your membership details in your traveler profile, so points or miles are automatically earned on every eligible booking. This ensures you maximize the benefits of your chosen programs while booking through our platform. We’ll even advise on when it might be beneficial to enroll in a new program.

Your employees’ safety is our top priority. We track every traveler, monitor risk bulletins, and anticipate potential issues using advanced duty-of-care tools. Our dedicated team provides real-time alerts, crisis support, and collaborates with your company during emergencies.

We provide comprehensive reporting and analytics, including real-time dashboards and customized reports that break down spend, track policy compliance, and identify cost-savings opportunities. Our platform integrates easily with your internal systems, enabling data-driven insights and helping optimize every aspect of your travel program.

We track and manage all unused or refundable tickets, ensuring you never miss out on valuable credits. We’ll provide regular reports to keep you informed about potential savings and cost-reduction opportunities. In some cases, we can also leverage our vendor relationships to secure refunds on non-refundable tickets or process name changes.

Our support is tailored to your specific needs. We begin with a seamless onboarding and implementation process to ensure you’re set up smoothly. From there, you benefit from ongoing strategic guidance, 24/7 traveler assistance, and continuous monitoring—adapting to your evolving requirements. Whether you need foundational tools or premium, white-glove service, our solutions ensure every aspect of your travel is managed with efficiency, precision, and care.

Yes. Our team can manage all aspects of meetings and group travel—from sourcing venues and securing group rates to coordinating logistics and tracking budgets—ensuring a smooth experience for every participant.